Mohamed Diabi

I had the most amazing email exchange with iTunes support

• iTunes Rep: Thank you for contacting iTunes Store Customer Support. My name is Kalpana and I am glad to assist you today! I understand that you have purchased the movie "Mission: Impossible III" unintentionally and requesting for refund. I know how eager you are to get this resolved and I will do my best to resolve the issue. Mohamed, after reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "Mission: Impossible III" is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final. You will see 3.99 USD added to your store credit balance in 24 hours. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account.The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this articleMohamed, if you have any further questions, please do not hesitate to write back to me. I will be happy to help you. I hope you continue to be a valued member of the Apple family. Have a great day!Sincerely, Kalpana
• Kalpana : Hello again, I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
• Me: Kalpana ,thank you for your quick answer yesterday about my issue. I haven't experienced any particular issue other than the wrong order that you said was going to be refunded to my account. Thank you for your *stellar* support, including this follow up
• Kalpana : Dear Mohamed, Welcome back to iTunes Store Customer Support. Kalpana here. I will be glad to assist you further. Thank you for your kind response and I hope your day is going good. Mohamed, I have reviewed your account and noticed that the credit has been posted to your account. Please sign out and sign in to see the credit. To sign out of the iTunes Store, follow these steps: 1) Verify that you have an active network connection and open iTunes 2) Click the Account field in the upper-right corner of the iTunes Store window (this will have your Apple ID or account name in it) 3) Click the "Sign Out" button Note: When you are signed out, the Account pane will say "Sign In" instead of your account name. To sign back in, click "Sign In" and enter your iTunes Store account name and password. Your store credit funds should appear as expected next to your account name. Also, you can just use the Store menu to sign in and out of iTunes. To sign in, select "Sign In" from the Store menu. To sign out once you are signed in, just select "Sign Out". To view your account once you're signed in, select "View My Account" from the Store menu.